Who Will Clean My Home?

I personally do all cleaning. Working solo means no rotating crew or people you don’t know coming into your home and personal space. Ensuring the highest quality cleaning!

Who Provides Cleaning Supplies? Are They "Eco Friendly"?

We provide all “Eco Friendly” cleaning products. All products are non-toxic safe for children, pets and the environment. Inhaling toxic cleaning products is un-healthy for humans and pets alike. If there is a particular cleaning product you'd like us to use. Please ask and we can determine if it's low toxicity and safe to inhale. We do not use bleached based or toxic specialty products for general cleaning!

Who Provides a Vacuum Cleaner?

To avoid cross contamination between households; the client will provide vacuum cleaner. Cross contamination can not be avoided even with the best vacuums; therefore we do not use a common vacuum cleaner in residential cleaning. Not applicable to commercial cleaning, construction or when home is empty.

How May I Best Prepare For The Cleaning?

In order to maximize efficiency, we suggest that you pick up toys, clothing and other items to make the room cleaning accessible. Pre-Cleaning (picking up-straightening) is available and can be added to the quote or time needed.

How Do You Gain Access To Our Home?

You would provide a key or garage code in advance of cleaning day. Or you could leave a key hidden near the door. It’s the client’s responsibility to insure access on cleaning day if we do not have a key in advance.

Do I Need To Be Home?

No not at all. We already have detailed notes about your space and preferences. We need to know how to access you home; but that would be arranged a head of time. Some of our clients are home on cleaning day; and that's great too!

How Does This Work For Your Specific Home and Needs?

All homes have different needs and preferences based family lifestyle, pets and other factors. Cleaning jobs and pricing are customized for each home based on the needs of the family.

What is the difference between general basic cleaning (maintenance cleaning) and deep cleaning/seasonal cleaning? Basic cleaning focuses on kitchen, bathrooms, accessible floors space, vacuuming, light dusting. It does not include moving items off the floor to clean or vacuum. It's a lighter cleaner over a larger space. Deep cleaning/seasonal focuses on areas that may need extra attention or that haven't been cleaned regularly. It can include a wide variety of services based on client needs. Bathroom restoration type cleaning and special projects fall under this category. Deep/Seasonal cleaning is customizable based on the needs of the home. Please see Policies and Procedures

How Do I Pay For Services? Payment due day of service.

Check, cash or Zelle Pay. Please make check out to: Pamela (Pam) Gibellina

Zelle Pay is the easiest and fastest. Ask for details.

Local checks only! No checks by mail!

What If I Forget To Leave A Payment?

Payment is due day of cleaning when service is finished.

It does happen; your home will be cleaned on scheduled day without interruption.

Contact us or we will contact you to arrange for payment pick-up.

Payment must be made immediately.

Do you wash windows?

No, we are not equipped to wash windows. We'd be happy to refer a company.

What Other Services Do You Provide?

Questions-Contact  pam@ecocustomclean.com 

 What If I Need To Cancel Or Reschedule?

For new clients we send text or emails reminders about 1 day before your scheduled cleaning. That gives you a heads up on cleaning date. As a courtesy we ask for 48 hour notice if you need to cancel or reschedule. If you let us know the morning that means we’ve reserved a spot for you and turned down another client. We reserve the right charge a fee, up to 50% of your cleaning rate which must be paid in full before your next cleaning. This would be evaluated for repeat last minute cancellations. Life happens; we do take into consideration, sick children, bad weather or last minute emergencies!